GaitometerAvailable on the iPhone App Store

 

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Support and Troubleshooting


Support Form

Gaitometer.com  |  P.O. Box 533  |  Orem, Utah 84059 USA
Email: support@gaitometer.com

Please fill in the form below and click the Submit button to obtain technical support or ask a question. Support can also be obtained by sending an email to support@gaitometer.com.


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Troubleshooting


The Gaitometer is not registering any steps.
Make sure you are on the Gait Meter view, and the Gaitometer App is the active App on your device. The Gaitometer will only work when the App is in the foreground. Also make sure you pressed the Start (or Resume) button on the Gait Meter screen to start recording steps. The lock button on the Gait Meter view will be green when the accelerometer is active. The lock button can be used to prevent accidentally pressing the Gait Meter or tab bar buttons.

The Gaitometer gives a high Gait Ratio value even when the gait seems quite symmetric.
1) DO NOT wear the device in a side pocket, on hip, on arm, or in a loose article of clothing. The Gaitometer should be worn firmly at the CENTER OF BODY. Use a belt clip, fanny pack, firmly fitting backpack, or slide under the center beltline.
2) Walking on bumpy sidewalks, hiking trails, inside the home, or other inconsistent walking surfaces or paths will yield incorrect results. The Gaitometer will work best on consistent surfaces such as sidewalks, running tracks, treadmills, stairways, etc.

The Gaitometer occasionally sounds a warning beep.
When starting, stopping, or taking an occasional "stray" step, the Gaitometer may sound a warning. This stray step will not significantly affect the Gait Ratio statistics due to the large number of regular steps taken. In addition, a Gait Warning Filter (available in the Options view) can be set to filter these stray steps.

The Gaitometer gives an Avg Gait Ratio above 1.00 for a symmetric gait.
Irregularities in the walking surface, incorrect positioning of the device (should be worn firmly at CENTER OF BODY), stray steps, and uncertainty in the accelerometer readings can all contribute to uncertainty in the measured Gait Ratio. Therefore, an Avg Gait Ratio of 1.00 generally won't be achieved, but an Avg Gait Ratio near 1.0x is possible.


The Gaitometer does not provide a warning sound on some "bad" steps.
The Gaitometer contains a Gait Warning Filter that is used to prevent unwanted Gait Warning feedback associated with a momentary break in step pattern. The Gait Warning Filter can be adjusted in the Options view.


The Gaitometer misses some steps or picks up unwanted steps.
The Step Sensitivity, Gait Warning Limits, and Step Sounds can be set in the Options view.


The Gait History is missing some data points.
A minimum number of data points are required to store a history point for each time period (10+ steps per minute | 50+ steps per hour | 100+ steps per day). The Gait History can be useful in tracking improvement in the Gait Ratio over time.


The Gaitometer feedback doesn't always match the exact gait pattern.
The Gaitometer only measures the asymmetry of the duration of each step when compared to the duration of the previous step (gait cadence). Although gait cadence is a very important aspect of a healthy gait, there are potentially many aspects associated with a complete measurement of gait asymmetry that can be considered. The use of the Gaitometer is not a substitute for individualized gait analysis and therapy by a trained professional.